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Scammers Target Restaurants in Online Reviews Extortion Scheme

Fox News’s Claudia Cowan has a great right up on scammers targeting restaurants and threatening to leave bad reviews if they arent compensated in some way. This is not just an issue with restaurants but truly an issue all over the internet for all types of businesses. To say that some kind of revamp of how reviews are… Continue reading Scammers Target Restaurants in Online Reviews Extortion Scheme

Online Reputation Management

70% of online consumers have said they use the Internet to research everyday grocery products. (Prospectiv, January 2008) 41% of Europeans claim to have changed their mind about what brand to buy as a result of researching choices online, according to EIAA’s latest Mediascope survey. (Mediascope Europe, November 2008) Brands with the highest “social media… Continue reading Online Reputation Management

Project Softline Launched

Softline Solutions launched a risky project today. Effectively posting a single negative post across multiple complaint sites and waiting for them to propagate. The keywords we targeted were ambitious: Softline Solutions Rony Mirzaians We posted the complaint on a single site under an alias conveniently disguised as (yronny). The amazing thing is that this negative… Continue reading Project Softline Launched

Obamas team utilizes Search Engine Reputation Management

We have a presidential candidate that better understands the importance of reputation management. We all know the backlash Obama is facing over his small town “bitter” comments from his April 6th fundraiser. And of course Clinton has used this to lambast him through a radio campaign her team launched throughout Pennsylvania. But early this morning… Continue reading Obamas team utilizes Search Engine Reputation Management

Delta/Northwest merger means American and JetBlue had best manage their online reputation with fervor

“Americas premier global airline.” With the announcement of the confirmed Delta/Northwest merger the competition needs to surpass them online in order to maintain market share when this giant comes to life. No longer will an airline endure the costs of major hiccups without addressing issues immediately and creatively for the masses. Most importantly they need… Continue reading Delta/Northwest merger means American and JetBlue had best manage their online reputation with fervor

CNN: Presidential Candidates Reputation on the line ?

Just noticed a special investigation on CNN as I was walking through our building?s lobby and it appears the presidential candidates are finally entering the realm of Reputation Management. Well more like disaster control since I assume they never considered they could actually get negative publicity on their websites. But now it appears someone has… Continue reading CNN: Presidential Candidates Reputation on the line ?

Starbucks – Experimenting with Reputation Management

There was an interesting article on Yahoo! news yesterday about how Starbucks launched a website to get feedback from its customers to improve the overall customer experience. While most people saw this as just another marketing gimmick I see it as an excellent step towards enhancing their reputation and opening a dialog between their customers… Continue reading Starbucks – Experimenting with Reputation Management

Reputation Management for C-Level Executives and beyond?

I recently signed on as the Sales Director for a start-up SEO Firm. My expertise is reputation management and I wanted to share my experiences about building our services from the ground up. Amazingly even in L.A. word of mouth marketing has worked very well for us. Just attending a few chamber of commerce events… Continue reading Reputation Management for C-Level Executives and beyond?

Are you managing your online reputation or is it managing you?

Your company has experienced incredible growth over the last decade due to the incredible increase in connectivity and information sharing abilities of the internet. Your online sales have increased, your overall growth has increased, but at the same time your finding it increasingly difficult to manage customer satisfaction both off and online. While offline customer… Continue reading Are you managing your online reputation or is it managing you?